Past Work

Below is a selection of courses I have managed/ developed.

MCMLearning Inc.

Accessories Consultants WBT
Accessories Increasing Your Profits with GM Accessories for Managers WBT
Accessories Digital Solution 2 WBT
Business Choice 3 WBT
Service Parts Assistance Center (S.P.A.C.) WBT
Service Leads WBT
TPM 2010 Update WBT
HFHSICU Glycemic Control POD
Professional Customer Service Consulting WBT
Customer Loyalty Mindset WBT

Service Consultant Menu Presentation WBT
Service Manager Menu Pricing WBT
Utilizing GM OLS WBT
Merchandising Parts WBT
ELM Sales to Service Handoff POD

GM Oil Life System Maintenance1 & 2 Increase Customer Retention WBT
Service Manager Menu Pricing WBT
Service Consultant Menu Presentation WBT
Goodwrench Tires Rolling in Profits WBT
Fundamentals of Professional Service Consulting WBT

Building Customer Loyalty WBT
Introduction to Dealer Pulse Pro WBT
Generic QT Vehicle Inspection Process CD Quick Tip
Conquest the Collision Aftermarket with Bump the Competition WBT
OnStar Maximizing Your Opportunities WBT
Pit Stops POD
The Value of and Effective Service-toto-Service Handoff POD
Dealer Pulse Pro 2.0 POD
MPVI POD
Remarketing IDL POD

OnStar and XM Activation Process for Pre-Owned Vehicles POD
Fundamental Automotive Systems Training (F.A.S.T.) WBT
Careers In Health Care WBT
Achieving Peak Performance in Your Collision Center WBT
Collision Center Best Practice with Insurance Carriers WBT
Effective Sales and Marketing in the Collision Center WBT

Sales-to-Service POD

GM EPC Canada WBT
Total Parts Management WBT
DEXRON VI in the Service Lane POD

Service Lead Training Update WBT
MACPA CD Quick Tip
Chrysler Academy Portal WBT
Selling Maintenance and Repair Parts WBT
Earning Funds with the GM Parts Co-op Program WBT
GM Mobility Auto Show Production POD

UM8 Radio Consumer Kiosk and CD
UM8 Dealer Kiosk and CD
Merchandising in the Service Lane WBT
GM Electronic Parts Catalog Powered by ProQuest - Master the Power WBT

Leveraging OnStar to Drive your Sales WBT

GM Accessories: An Opportunity for Sales Consultants WBT

Increasing Your Profits with GM Accessories WBT

Ford Motor

Ford Credit Look and Style WBT
Financial Services Overview WBT
Introduction to the Ford Credit Sales Process WBT
Dealership Operations - China WBT
Selling the Value WBT
Standard Retail Product Features WBT
Credit Packages - China WBT
Dealer Status Advance WBT
Arranging Customer Payment Options WBT
Communications WBT

Writing on Target for Financial Services WBT
Gap Coverage WBT
ESP 2013 Updates WBT
Lincoln Canada WBT
United Way Video Premiere
F&I Job Aids 2010 Participant Guide
Lincoln AFS WBT
Financial Analysis & Risk Causal WBT
Financial Analysis & Effect Ratios WBT
eBless Demo - AIMS India Wholesale WBT

AIMS- FCE Originations Launch WBT
The 5-Step Sales Process WBT
Dealer Wholesale Products WBT
Wholesale Practices - WBT
Wholesale Process Demo WBT
Wholesale Process DPP WBT
Wholesale Retention - China WBT Wrote and Developed

First Online China WBT Wrote and Developed

Selling Extended Service Contracts

Trade Cycle Management WBT

Extended Service Business - China WBT Wrote and Developed
Auto Finance WBT
Ford Finance Video Premiere
ESP 2015 Key Changes WBT
Communications Policies & Procedures WBT
Take your kids to work day Video Premiere
Municipality Video Premiere
Converted GLAS web course from Flash to HTML WBT
Canadian 5 Video Premiere

F.S.S.T. WBT

Take your kids to work day Video Premiere

RE&T WBT

Driving Loyalty WBT

Introduction to Composite Accounts WBT

Selling Renewals WBT

Conducting Effective Sales Meeting WBT

CTS Concern & Reconciliation WBT

Selling the value of our Company WBT

Dealer Credit Risk Management WBT

Giving Effective Feedback WBT

Delayed Payment Privilege Plan WBT

Uplifter/Consignment Risk WBT

Selling to Business Customers WBT